Privacy Policy

Last updated: January 2026

At klor, we are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information.

Personal Information We Collect

Information You Provide to Us

We may collect personal information when you interact with our website or make a purchase, including:

• your name;

• email address;

• shipping and billing address;

• phone number (if provided); and

• payment details (processed securely by third-party payment providers — we do not store full payment card details).

Automatically Collected Information

When you visit our website, certain information is automatically collected through Shopify and related technologies, including:

• device type;

• browser type;

• IP address;

• location data (approximate);

• website interactions and browsing behaviour.

This information is used to operate our website, process transactions, prevent fraud, and improve performance and user experience.

Our store is hosted by Shopify Inc. You can view Shopify’s Consumer Privacy Policy here:
https://www.shopify.com/legal/privacy

How We Use Your Personal Information

We use your personal information to:

• process and fulfil orders;

• communicate with you about purchases, deliveries, and customer service enquiries;

• provide and improve our website and services;

• send marketing communications where you have consented (you may opt out at any time);

• prevent fraud and ensure website security; and

• comply with legal and regulatory obligations.

Disclosure of Personal Information

We do not sell your personal information.

We may disclose your personal information to:

• third-party service providers who assist us in operating our business (including payment processors, delivery services, website hosting, analytics, and marketing platforms);

• professional advisers (such as accountants or legal advisers);

• law enforcement agencies or regulators where required or authorised by law.

Some third-party service providers (including Shopify) may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure your personal information is handled in a manner consistent with Australian privacy laws.

Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights and Choices

You have the right to:

• request access to the personal information we hold about you;

• request correction of inaccurate, incomplete, or outdated information;

• opt out of receiving marketing communications at any time by using the unsubscribe link or contacting us.

To make a request, please contact us using the details below.

Cookies

We use cookies and similar technologies to:

• enable website functionality;

• analyse traffic and usage patterns; and

• personalise content and advertising.

You can manage or disable cookies through your browser settings. Disabling cookies may affect website functionality.

Complaints

If you believe we have breached your privacy rights, please contact us and we will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting on our website.

Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact us via the details provided on our website.