Find answers to common questions about ordering, shipping, returns, and more.

Ordering

How do I place an order?
Browse our products, add items to your cart, and proceed to checkout. You'll need to provide your shipping and payment information to complete your purchase.

Can I modify or cancel my order?
Please contact us immediately if you need to modify or cancel your order. Once an order is processed and shipped, we cannot make changes.

What payment methods do you accept?
We accept all major credit cards, debit cards, and other payment methods available at checkout through our secure payment processor.

Shipping

How much does shipping cost?
Standard shipping is $10.00 AUD for orders under $50. Orders over $50 AUD qualify for free standard shipping within Australia. Express shipping is available for $15.00 AUD.

How long will my order take to arrive?
Orders are processed within 1-2 business days. Delivery times: Metro areas 3-5 business days, Regional areas 5-7 business days, Remote areas 7-10 business days.

Do you ship internationally?
Currently, we only ship within Australia.

How can I track my order?
You'll receive a tracking number via email once your order ships. Use this number to track your delivery.

Returns & Exchanges

What is your return policy?
We offer 30-day returns on unused items in original condition with all tags attached. See our Return & Refund Policy for full details.

How do I return an item?
Contact us at contact@klor.com.au with your order number and reason for return. We'll provide return instructions and address.

Can I exchange an item?
Yes! Contact us to arrange an exchange for a different size or color.

What if I receive a faulty or damaged item?
Contact us immediately with photos. We'll arrange a free return and full refund or replacement.

Products

How do I care for my Klor products?
Keep the metal spring dry to maintain optimal performance. Avoid extreme heat sources. Wipe clean with a soft, dry cloth after use and store in the included dust bag. Visit our Care page for detailed instructions.

What materials are your products made from?
Our hair claws are crafted from high-quality acetate with a durable metal spring mechanism.

Contact

How can I contact customer service?
Visit our Contact page or email us at contact@klor.com.au.